Contact Us

Thank you for visiting Monro, your independent source for reviews and insights into online gambling. We want to hear from our readers, partners, and anyone with questions or feedback regarding our content. Please review the information below to direct your inquiry to the appropriate channel.

We provide accurate, up-to-date information, but the online gambling landscape is dynamic. Your input helps us maintain the quality and relevance of our reviews and guides.

Monro is an independent affiliate and review website. We evaluate and compare online gambling brands, including casinos and sportsbooks. Monro is not an online casino or sportsbook operator. We do not operate gambling platforms, hold player accounts, manage funds, process deposits or withdrawals, or provide direct customer support for any gambling site.

Our mission at Monro is to offer unbiased, detailed reviews and helpful resources to assist players in making informed decisions. We act as a guide, not a direct service provider for gambling activities. Our content is for informational purposes, and we earn revenue through affiliate partnerships when users click through to operators from our site.

As an independent review site, Monro assists with specific types of inquiries. We welcome communication regarding:

• Feedback on our Reviews and Content: If you have suggestions, corrections, or believe there's an error in any of our reviews, articles, or guides, please let us know. We value accuracy and keep our information current.
• Partnership and Advertising Inquiries: For potential collaborations, advertising opportunities, or business development discussions related to our independent review platform, please reach out.
• General Questions About Our Website: If you have questions about how Monro operates, our review methodology, or the types of content we produce, we can clarify.
• Suggestions for New Content: Have an idea for a review or a topic you'd like us to cover? We look for ways to enhance our offerings.

To avoid frustration and resolve your query efficiently, understand that Monro cannot assist with issues directly related to your accounts with online gambling operators. This includes, but is not limited to, the following:

• Player account management (e.g., login issues, password resets).
• Questions or problems concerning deposits, withdrawals, or payment methods.
• Verification processes (Know Your Customer, KYC) for any gambling site.
• Bonus terms, conditions, activation, or wagering requirements.
• Specific game rules, outcomes, or technical issues experienced on an operator's platform.
• Disputes with an online casino or sportsbook regarding gameplay or winnings.
• Accessing or recovering funds held by an operator.

For any of these issues, contact the customer support team of the specific online casino or sportsbook directly. They have access to your account information and the authority to resolve such matters.

As stated, Monro does not operate online gambling platforms. We do not have access to player accounts, nor do we handle financial transactions such as deposits or withdrawals. Therefore, if you have problems related to your account, including login difficulties, verification requests, deposit failures, withdrawal delays, or bonus disputes, you must contact the customer support of the online casino or sportsbook where you hold your account.

Each reputable operator provides dedicated customer service channels, often including live chat, email, or telephone support, for these types of inquiries. They are the only ones who can provide assistance and resolution.

For all legal inquiries pertaining to Monro, our website content, operations, or any other legal matter, direct your correspondence to our legal department. We take legal compliance seriously and address legitimate concerns promptly. Provide a detailed description of your inquiry for an efficient response.

Email for legal inquiries: [email protected]

Monro respects the intellectual property rights of others and expects our users to do the same. If you believe that any content on our website infringes upon your copyright or intellectual property rights, send a detailed notification to our designated agent for copyright infringement claims. Your notice should include:

• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
• Your contact information (name, address, telephone number, and email address).
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Email for DMCA and copyright takedowns: [email protected]

Monro advocates for responsible gambling. While we do not operate gambling sites, we promote safe and responsible practices. If you or someone you know struggles with gambling-related issues, seek assistance from professional organizations. We provide information and links to various responsible gambling resources on our website. These offer support, advice, and tools for managing gambling habits. These independent bodies provide confidential help and guidance.

Gambling should always be entertainment, not a way to make money. If it stops being fun, it's time to get help.

We respond to all legitimate inquiries submitted through the appropriate channels in a timely manner. For general feedback and partnership inquiries, expect a response from the Monro team within 3-5 business days. Legal and DMCA-related requests are handled with priority and receive attention as quickly as possible, usually within 2 business days, depending on the complexity of the issue.

Inquiries sent to the incorrect department or those seeking assistance with matters outside of Monro's scope (e.g., account issues with an operator) may experience delays or may not receive a direct response, as we cannot assist.